The rise of conversational AI -- spanning chatbots and LLM-powered virtual agents -- is reimagining how people interact with businesses. This isn't just a fleeting trend; it's a transformative shift. The market, valued at $5.8 billion in 2023, is projected to soar to $31.9 billion by 2028, according to IDC. That growth underscores the pivotal role this technology will play in redefining customer engagement for every business.